Cancellation Policies

GoSpot allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict). These are enforced to protect both guest and owner alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests while viewing their travel plans are able to review any penalties and also cancel by clicking ‘Cancel’ on the respective reservation. An owner will be able to see the number of reservations a guest has cancelled over the past 12 months when the guest submits Booking request.

Flexible - Full refund up to 24 hours, then 50% refund

  • If there is a complaint from either party, notice must be given to GoSpot within 24 hours of check-in.
  • GoSpot service fees are not refunded.
  • GoSpot will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Bookings > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by GoSpot for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
Wednesday, June 3

For a full refund, cancellation must be made at least 24 hours prior to the first reservation date.

Thursday, June 4

If the guest cancels between 0 and 24 hours before the first date, they will receive a 50% refund.

Saturday, June 6

If the guest cancels their reservation after it has begun, they will receive no refund.

Example